Help
Support
Find answers about local data, reminders, subscriptions and document handling.
Keep sensitive documents private. Do not email passport scans, visa images, receipts, database files or other personal immigration documents. Thaimly support will not ask you to send them.
Frequently asked questions
Do I need a Thaimly account?
No. Ordinary mobile use is local-first and requires no Thaimly account.
Where is my information stored?
Supported structured information and documents are stored in encrypted app-private storage on your device. There is no developer cloud sync in v1.
What happens if I delete the app?
Because v1 has no Thaimly cloud backup, uninstalling or deleting all local data can permanently remove app-held information. Export anything you need first.
How do I restore Premium?
Open You → Subscription and choose Restore Purchases while signed into the same App Store or Google Play account.
How do I cancel a subscription?
Use Manage Subscription from You → Subscription. Apple or Google controls cancellation and billing.
Why did a reminder not appear?
Check device notification permission, focus/do-not-disturb settings and the reminder date. Thaimly cannot guarantee operating-system notification delivery.
Is Thaimly an official immigration service?
No. Thaimly is independent organisational software and is not affiliated with or endorsed by the Thai Government or Immigration Bureau.
Contact support
Email support@thaimly.com. This is the intended public support address; email hosting is pending configuration, so delivery is not yet guaranteed.
Include your device model, operating-system version, Thaimly version and a description of what happened. Do not include sensitive documents or identification numbers.